FREQUENTLY ASKED QUESTIONS
Q: How do I know my size?
A: You can refer to our size chart section which includes detailed measurements for each of our clothing items.
Q: What materials are your clothes made from?
A: We prioritize sustainability and quality in our materials, using a blend of organic cotton, recycled fabrics, and innovative materials that minimize environmental impact.
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or cancelled if the request is placed before being the order being shipped from the warehouse.
Q: What is your return and exchange policy?
A: You can refer to our policy section which includes a detailed explanation of our return and exchange policy.
Q: How long does shipping take?
A: Shipping times vary based on location. Standard shipping typically takes 2-4 business days.
Q: Do you offer international shipping?
A: Currently international shipping is not available but we are working on it.
Q: What payment methods do you accept?
A: Online payments and Cash on delivery are available payment methods.
Q: What should I do if I receive a defective item?
A: We apologize for any inconvenience caused. Dealing with defective items is also explained in the policy section.
Q: How can I stay updated on new releases and promotions?
A: Stay in the loop by subscribing to our newsletter, following us on social media, and frequently visiting our website for the latest updates.
Q: How can I contact customer service?
A: We are available to assist you via Instagram DMs (manifest.eg). We will try to provide you with help asap.
General
How can I determine my correct clothing size when shopping online?
We understand that finding the perfect fit can be challenging when shopping online. To ensure the right fit, we recommend consulting our size guide, which provides detailed measurements for each garment. Additionally, you can take your own measurements and compare them to our size chart for the most accurate sizing information.
Are your products ethically sourced?
Yes, we are committed to ethical and sustainable practices throughout our supply chain. We work closely with our suppliers to ensure that our products are sourced responsibly and produced under fair working conditions.
How do I stay updated on new arrivals and promotions?
To stay informed about our latest arrivals, promotions, and exclusive offers, we recommend subscribing to our newsletter. You can easily sign up by entering your email address in the subscription box at the bottom of our website's homepage.
Are your products made from sustainable materials?
Yes, we are committed to sustainability and ethical sourcing practices. Many of our products are made from eco-friendly materials such as organic cotton, recycled polyester, and sustainable fibers like Tencel and bamboo.Look for our "sustainable" or "eco-friendly" tags on product pages to identify these items.
Payment
Can I use multiple payment methods for a single order?
Currently, we only accept one payment method per order. However, if you encounter any difficulties or have specific payment preferences, please feel free to reach out to our customer support team, and we'll do our best to assist you further.
Are there any additional fees associated with certain payment methods?
No, there are no additional fees for using any of the payment methods available on our website. Whether you choose to pay by credit card, PayPal, or any other accepted method, you will only be charged for the total amount of your purchase, plus any applicable taxes or shipping fees.
Is it safe to enter my payment information on your website?
Absolutely. We prioritize the security of your personal and payment information. Our website utilizes industry-standard encryption technology to ensure that your data is protected during transmission. Additionally, we never store your payment details on our servers after the transaction is completed, further enhancing the security of your information.
What payment methods are accepted on your website?
We accept a variety of payment methods to cater to your convenience. You can pay securely using major credit cards such as Visa, Mastercard, American Express, and Discover. We also offer alternative payment options like PayPal and Apple Pay for added flexibility.